To place an order, simply click here or on any “contact us” button on our webpage, and fill out the form.
Our Customer Service team is also available to assist you by phone at +41 52 245 05 60 from Monday to Friday from 9:00 to 16:00 CET (excluding public holidays).
Certainly! We gladly accept orders from clients worldwide. Nevertheless, we have established official distributors in different countries, providing localised assistance with your order. To explore our network of distributors and access their contact details, kindly visit our dedicated page.
If you are interested in our exclusive services and bespoke fragrance development, we invite you to reach out to us directly here. It will be our pleasure to collaborate with you in crafting a distinctive scent tailored to your individual requirements and preferences.
Unfortunately, we are unable to facilitate multiple delivery addresses on a single order. However, if you would like to have items sent to separate addresses, you can complete a separate order for each address. Please note that a separate delivery charge will apply for each address, if applicable.
We understand that circumstances can change, and you may need to change your order. Should this be the case, please contact our Customer Service team here or by phone on +41 52 245 05 60 as soon as possible.
We will make every effort to change your order, but please note that there is a limited window of 48 hours to do so. If your order has already been processed by the warehouse, we may be unable to change it.
We understand that mistakes can occur, and if you need to change your delivery address, please contact our customer service team here or by phone on +41 52 245 05 60 immediately.
While we will make every effort to update your delivery details, please note that there is a limited window of 48 hours in which we can do this. Once your order has been processed by the warehouse, we may be unable to make changes, and it’s important to note that Escentina cannot be held responsible for orders delivered to an incorrect address due to mistakes made during the checkout process.
Because we may be limited in accommodating last-minute shipping changes, we strongly advise all of our clients to double-check the shipping address before completing the purchase to ensure that the order is sent to the correct location.
We understand that circumstances can change, and you may need to cancel your order. If this is the case, please contact our customer service team here or by phone on +41 52 245 05 60 immediately.
We will make every effort to cancel your order for you, but please note that there is a limited window of 48 hours in which we can do this. If your order has already been processed by the warehouse, we may be unable to cancel it.
For domestic orders within Switzerland, shipment delivery usually takes about two days. For international orders, delivery times may vary depending on factors such as the type of shipment, destination country, and customs clearance procedures. Typically, international shipment deliveries take a few days up to a few weeks.
We are happy to handle international shipments for our clients, but the choice of shipping method and associated costs are our clients’ responsibility. We are always available to assist you in selecting the best shipping method for your needs and answering any questions you may have.
Our delivery service is not available on Swiss public holidays. Additionally, we would like to inform you that we are closed between Christmas and New Year.
We use Swiss Post for domestic orders in Switzerland, with an estimated delivery time of about 2 days. For international orders, clients are responsible for choosing the shipping method and associated costs. We are available to assist in selecting the best shipping option.
Upon request, we arrange transportation in compliance with GDP guidelines, collaborating with trusted logistics companies that are qualified and certified. This ensures that raw materials are stored under the appropriate conditions, guaranteeing their integrity during transportation.
We sincerely apologise for the inconvenience caused. We take great care in packaging and ensuring all orders are complete, but sometimes errors can occur during the fulfilment process.
If you do receive an order with missing items, please reach out to our Customer Service team here as soon as possible and within the 14 days after receiving your order.
To help us resolve the issue quickly, please provide clear photos of the outer packaging, the inside of the packaging, and the items you did receive in your order.
Our team will work with you to identify and resolve the issue promptly.
